Appily thirtyone · support laboratory
The Fruit Lab Desk
Pull a specimen drawer, scan your question, and read field notes on accounts, chilled dispatch, fruit quality, and payment — 70 orchard lots indexed.
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Account & checkout
Sign-up, OTP verification, and cart sync before you order fruit.
How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and fruit desk replies reach you. Resend the OTP anytime from Account if it expired.
Where is my order history?
Sign in and open My orders to view past fruit purchases, totals, and dispatch updates synced to your account.
Orders & tracking
Track chilled dispatch, raise tickets, and manage cancellations.
How do I track a fruit order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our fruit desk responds during working hours.
When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for chilled packing once confirmed.
Fresh fruit & quality
Cold-chain packing, storage tips, and quality claims for orchard lots.
How is fresh fruit packed for shipping?
Fruit is packed in ventilated chilled liners to reduce bruising during transit. Delicate varieties receive extra cushioning where needed.
What if my order arrives damaged or wrong?
Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.
How should I store fruit after delivery?
Refrigerate berries, stone fruit, and cut produce promptly. Citrus and melons can stay at room temperature until ripe, then chill. Consume within recommended freshness windows.
Payment & shipping
UPI, COD, prepaid shipping, and delivery coverage across India.
Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
Do prepaid orders get free shipping?
Yes — UPI prepaid fruit orders include free standard shipping. You are redirected to the payment gateway after placing the order.
Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.