Returns & Replacements

Last revised: 20 July 2026

1. Freshness standard

We aim to deliver fruit that matches the quality shown in our listings. Because produce is natural and perishable, minor cosmetic differences are not considered defects.

2. Eligible issues

• Wrong fruit variety or pack size delivered compared with your invoice.
• Shipment lost in transit with no delivery scan within the promised window.
• Fruit arrives crushed, mouldy, or clearly unfit for consumption on arrival.

3. Reporting window

Contact us within twenty-four hours of delivery with your order number and clear photos of the outer packaging and affected fruit. Reports received after this window may not qualify for replacement.

4. Resolution options

Approved claims may receive a replacement shipment, store credit, or refund to the original payment method at our discretion based on stock and courier coverage.

5. Exclusions

We cannot accept returns for change of mind, ripening preferences, or damage caused after successful delivery scan unless covered by the eligible issues above.